Front Office Associate - Luxury Hospitality (Daily Operations)

Join Solaris Hotel in the heart of Kuta, Bali as a Front Office Associate and become the face of exceptional guest experiences. In this dynamic role, you will play a pivotal part in ensuring seamless service from check-in to check-out, daily operations, and guest satisfaction. Our hotel is a beacon of luxury and hospitality, and we are looking for a passionate individual to join our team and help us continue to deliver unparalleled service to our guests.

As a Front Office Associate, you will be the first point of contact for our guests, handling check-ins, check-outs, and managing guest inquiries. You will work closely with our reservation system, PMS (Property Management System), to ensure accurate and efficient guest records. Your day-to-day tasks will include managing front desk operations, resolving guest concerns, and maintaining a clean and organized workspace. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences.

At Solaris Hotel, we offer a supportive and collaborative work environment, opportunities for professional growth, and a competitive salary package. Join us and be part of a team that is dedicated to making every guest's stay unforgettable.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs efficiently and accurately.
• Manage front desk operations, including reservations, cancellations, and modifications.
• Resolve guest inquiries and concerns promptly and professionally.
• Maintain accurate guest records using the PMS (Property Management System).
• Ensure a clean and organized workspace, including the front desk area.
• Assist with daily operations, such as room assignments, housekeeping requests, and special service requests.
• Collaborate with other departments to ensure seamless guest experiences.
• Adhere to hotel policies and procedures, including security and confidentiality protocols.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in a front office or hospitality role.
• Familiarity with PMS (Property Management System) and other hospitality software.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Proficiency in English, both written and spoken.
• Basic understanding of hotel operations and guest services.
• Ability to handle confidential information with discretion.

🛠️ Keahlian

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